How does the timing work for email auto responder emails?

Monika

November 29, 2019 13:47
Updated

Response Magic auto responder emails go out each night from our servers, and we sometimes refer to these as "nightlies". They are sent to your prospects based on the day and time of the previous action or email to that prospect and the "days" you have specified. They are sent each night starting at 11pm EST ( the process usually takes until 2-3am). The days are based on a 24 hour period that ends each night at 11pm Est.

If you set your email to 0 days, this means "next send period" to our system. So, if your contact Bob fills out your form at 9pm EST, he will get your 1st sequenced nightly email that night if you have specified a 0 in the days column. If he fills out the form at 2am est, he would not get that email until the next send cycle. ( so next night)

Our system reads a 1 in the days column as stating "wait 24 hours before sending this email"( it skips the 24hrs). If bob fills out the form at 9pm est, and your message is set to 1, it won't send to bob that night. It will wait/skip 1 send cycle and send to bob the next night/send cycle.

The email days/timing is always read as "days to skip from previous email". So if you had a sequence that was:

Email 1- 0 days
Email 2-0 days
Email 3 - 1 days

Email 4 - 2 days

Bob would get email 1 the night he signs up…(night 1)

email 2 Would go out the following night (night 2)

email 3 would skip 1 night and go out on (night 4)

Email 4 would skip 2 nights and go out (night 7)

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